- Responsible for account management and sales prospecting of Large and SME customers
- Prepare and execute sales proposals, contracts, letters and other customer correspondence
- Analysing market trends and conditions to ensure account penetration, as well as achieving territory sales and profit goals
- Proactively engage the customers to ensure timely and successful delivery of retail energy solutions
- Involve in customer-related activities to establish strong customer satisfaction in pre-sales and post-sales services.
- Candidate must possess at least a Diploma in Business or Engineering
- 1 to 2 years of outdoor sales experience in Commercial & Industrial sector
- Motivated and self-driven individual with strong business acumen
- Excellent communication and presentation skills
- Ability to communicate in local dialects is a plus
- Flexible and adaptable to changes
- Manage inbound and outbound calls on electricity related enquiries and complaints
- Support frontline and backend customer service
- Facilitate the customer requests on application, contracting, billing, payment, feedback and disputes
- Ensure all service interaction with customers are recorded and updated in system
- Ensure escalations are registered and follow up within acceptable service standards
- Acquire multiple product knowledge to enhance ability to understand customer’s needs across different Union Energy Group’s products
- Handle ad hoc duties
- Minimum ‘O’ level certification with at least 2 years’ in service sector.
- Must be bilingual in English and other second Mother tongue language (Mandarin, Malay and Tamil)
- Good customer service and communication skills.
- Ability to understand and resolve first level enquiries/ complaints in a professional and timely manner.
- Assist to promote Union Power electricity plans
- Assist to sign up customers
- Create Brand Awareness
- Distribute Free Gifts
- Any ad-hoc duties as assigned
- Candidate are required to commit to at least 10 roadshows
- Able to communicate in English and Chinese/Malay/Tamil
- Dialect communication skills will be advantageous
- Have good people skills
Training will be provided.