RESIDENTIAL ACCOUNT

COMMERCIAL ACCOUNT

Switching to Union Power

 

All households in Singapore are eligible to choose a Power UP plan from Union Power that best suits their household needs. You can read more about OEM market here.

 

Your latest electricity bill is needed. You may upload your latest electricity bill during the online application or email it to enquiry@unionpower.com.sg.

 

No. Your electricity supply will NOT be disrupted as switching is an administrative transfer of account by Union Power.

SP PowerGrid Ltd is licensed by the EMA as the transmission agent licensee to transmit electricity for, and on behalf of SP PowerAssets Ltd,  and is  responsible for the physical delivery of electricity supply to your premises regardless of which retailer you choose. Hence, you will continue to enjoy the same quality, safety and reliability of electricity supply.

 

No. Your current meter works fine for us. SP Group will send meter readers to your premise/s to record your electricity usage on a bi-monthly basis. On the month where the meter is not read, SP Group (SP Services) will estimate the month’s consumption and Union Power will bill according to that. You may opt to install an Advanced Meter if you wish to track your electricity usage every half hour, at one-time installation cost of $42.80 (inclusive of GST).

 

  • Static Residential Load Profile (SRLP) meter

SP Group (SP Services) will read for the meters bi-monthly. SP Group (SP Services) will estimate the month’s consumption on the months where the meters are not read.

 

  • Advanced Metering Infrastructure (AMI) meter

These meters will automatically update the meter reading to SP Group (SP Services).

 

Security deposit and registration fee is not required for switching to Union Power. Union Power will absorb the carbon tax charge and transmission loss factor for standard price plans. Please read through the fact sheet of each  price plan before signing up.

 

You can sign up at our roadshows or submit online application by selecting ‘Select Plan’ on your preferred price plan.

 

  • Static Residential Load Profile (SRLP) meter will take 15 Days.
  • Advanced Metering Infrastructure (AMI) meter will take 30 Days.

Billing and Payment

 

You may manage your electricity bills with Union Power through:

  • GIRO

Download the application form here. Please mail the original copy to Union Power Pte Ltd. Usually your GIRO application will be processed within 4-6 weeks.

  • Recurring Credit Card Payment

Download the application form here. Please mail the original copy to Union Power Pte Ltd. Your monthly payment will automatically be charged to your card account.

  • Internet Banking
  • AXS

Use the AXS app, AXS e-station or visit any AXS kiosk. Payment only available for bill amount $30 and above.

 

You will receive the first bill approximately 45 days to 60 days after your contract start date and depending on your billing cycle. Kindly note that your first electricity bill may be pro-rated.

 

You can view your Union Power bill on Union Power Customer Portal/Mobile App.

Kindly click here to log into your account.

If you do not have an account, kindly click here to register before you log in.

 

Hardcopy bill is available. You can opt for paper bill during the online application.

The charge for Paper bill is $1.07/per bill (incl. GST).

 

Your billing cycle with Union Power will be assigned by SP Services.

You can make payment within 14 calendar days from bill date.

 

  • GIRO

Auto deduction is scheduled 14 days after your bill date. If the deduction falls on a weekend/public holiday, the deduction will be made on the next working day.

  • Recurring Credit Card Payment

Credit Card deduction is scheduled 5 days after your invoice date. If the Credit Card deduction falls on a weekend/public holiday, the Credit Card deduction will be made on the next working day.

  • Other payments

Kindly make payment by the due date. The due date is 14 days from the bill date.

Account and Contract

 

Kindly click here to log into your account.

 

You will receive your Contract ID via email within 2 – 3days after your contract start date.

 

Kindly email to enquiry@unionpower.com.sg with your MSSL Account Number for our reference.

 

You will first be charged Early Termination Charge on the premise address which you terminated. There will also be an Administrative Cost $26.75 (incl. GST) and an Account Closure Dee of $10.70 (incl. GST).

Upon signing new premise, we will consider waiving the early termination charge.

 

You will be notified 10 days prior to the contract expiry date and renew your contract in  the Customer Portal.

 

You will need to notify us one month in advance via email to enquiry@unionpower.com.sg

 

You will be imposed to the charge below:

Early Termination Charge = (Prevailing Regulated Tariff* X Average Consumption X 3 months) + Administrative Costs $26.75 (incl. GST) + Account Closure Fee $10.70 (incl. GST)

Need some answers? We are happy to help!
Tell us your enquiry and we’ll be in touch shortly to assist.

Same Electricity Supply.

 

So why pay more when you can get it for less?
Power up with us today to save on your next electricity bill.