Updated as at 2019
Collection and Use of Personal Data
We collect and retain your personal data when:
You may be asked to provide your personal data (including but not limited to your name, address, contact details, designation, email or enquiry correspondences) when:
Apart from any other permissible circumstance under any applicable laws or regulations, we may collect and use your personal data for the purpose of:
If you are unable to provide your personal data, we will not be able to provide the service or assist you with your queries.
Disclosure of Personal Data
Apart from any other permissible circumstance under any applicable laws or regulations, we may disclose your personal data:
The purposes listed in the above clauses may continue to apply even in situations where your relationship with us has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
Protection of Personal Data
We may transfer, store, process and/or deal with your personal data outside Singapore. In doing so, we will comply with the PDPA and other applicable data protection and privacy laws.
Withdrawing Your Consent
Until such time we receive such a request, the consent that you have provided for the collection, use and disclosure of your personal data will remain valid. Upon receipt of your written request to withdraw your consent, we may require reasonable time for your request to be processed and to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us.
Please note that depending on the nature of your request, we may not be able to continue providing or billing for the electricity retailed to you, or performing our obligations under the electricity agreement. In such a circumstance, we will endeavour to notify you before completing the processing of your request.
Access to and Correction of Personal Data
If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
Accuracy of your Personal Data
We generally rely on your personal data and the information provided by you to effectively and efficiently execute our duties to and for you. To ensure that your personal data is current, please update us if there have been any changes since. This can be done by informing our Data Protection Officer with the contact details provided below.
Retention of your Personal Data
We may retain your personal data for as long as is necessary for us to fulfil the purpose for which it was collected, or as required by the applicable laws. As soon as it is reasonable to assume that such retention no longer serves its purpose, and it is no longer necessary for legal or business purposes, we will cease to retain your personal data, by physical destruction and electronic destruction.
Data Protection Officer
Email Address: firstname.lastname@example.org