FAQs

What is MSSL and the role of MSSL?

MSSL stands for Market Support Services Licensee. SP Services, as the MSSL, provides services such as retail settlement, meter reading, meter data management and facilitate customer transfers between retailers. The MSSL also supplies electricity to non-contestable consumers at the regulated tariff and facilitates access to the wholesale electricity market for contestable consumers who have not appointed an electricity retailer.…

Will there be any disruption to my electricity supply after the switch?

No. Your electricity supply will not be disrupted as switching is an administrative transfer of account by Union Power. SP PowerAssets (SPPA), as the transmission licensee, remains responsible for the physical delivery of electricity supply to your premises regardless of which retailer you choose. Hence, you will continue to enjoy the same quality, safety and reliability of electricity supply.…

I’m interested, how do I sign up with Union Power?

Switching to Union Power is easy and simple. Please have the following details handy: Your contact details A copy of your electricity bill Address and SP Account Number or MSSL Account Number For relocation of business premises, let us have your expected move-in date Email these information to enquiry@unionpower.com.sg or call us at (65) 6858 5555, we will guide and complete the switch for you. For residential consumers, please refer here.…

Who is eligible to participate in the Open Electricity Market, and switch from SP to Union Power?

Currently, businesses with an average monthly consumption of at least 2,000 kWh (equivalent to a monthly electricity bill of at least $400) are eligible to switch to become contestable. Consumers are able to add up their electricity usage across different locations in Singapore to meet the 2,000kWh threshold to apply for contestability. Starting April 2018, business and residential consumers whose premises have postal codes starting with 60, 61, 62, 63 and 64 are able to buy electricity from Union Power.…

What is the difference between buying electricity from an electricity retailer and SP?

Electricity retailers like Union Power can provide packages with different price plans, and services to suit differing usage patterns. You will be billed directly by Union Power based on the commercially agreed electricity price. If you choose to remain as a non-contestable consumer, no action is required. You can continue to buy electricity from SP Services (SPS) at the regulated tariff.…